Wood or Laminate?—Psychological Research of Customer Expectations
نویسندگان
چکیده
منابع مشابه
International Variations in Measuring Customer Expectations
ONEOF THE PROBLEMS WITH USING GAP ANALYSIS is our partial understanding of customer expectations. A survey of Chinese university library students’ expectations of service quality was compared to a similar survey done previously in New Zealand. Marked similarities in results show that there is perhaps a global set of customer expectations that can be used to measure academic library service qual...
متن کاملAn Algorithmic Approach for Modelling Customer Expectations
The scope of this article is to discuss the dynamics of formatting customer expectations in financial services-under two models for assessing cumulative learning in customer expectations. The first model is a classical Bayesian one, the second model is an entirely new application of the Repetitive Stochastic Guesstimation (RSG) algorithm. The traditional assumption of postulating that empirical...
متن کاملQuality, Expectations, and Customer Lifetime Value
We develop a framework to estimate the impact of service quality on expected customer lifetime value (ECLV) in non-contractual settings. Based on a latent attrition model, we incorporate covariates that reflect the quality of service requested and received for each transaction. We find that service quality affects customer lifetimes asymmetrically, with the failure to meet customer expectations...
متن کاملCustomer Expectations of Internet Banking in South Africa
The Internet has fundamentally changed the banking industry in South Africa by giving people more immediate control over the management of their finances. This research investigated whether a gap exists between customer expectations of Internet Banking and the satisfaction of these expectations in the virtual environment by South African banking institutions. The research was operationalized by...
متن کاملThe Effect of Service Quality and Expectations on Customer Complaints
Customer complaints measure consumers’ dissatisfaction with the quality of a product or service. If product quality is unobservable ex ante, customer complaints may be driven by expectations as well as by the actually experienced quality level. I test whether the level of quality that could be expected prior to consumption affects the number of customer complaints after controlling for – ex pos...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Forests
سال: 2016
ISSN: 1999-4907
DOI: 10.3390/f7110275